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ERROR_INSTALL_SOURCE_ABSENT: error on update or uninstallation

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ERROR_INSTALL_SOURCE_ABSENT: error on update or uninstallation

Osanger, Martin
Hello,

I have the following questions about this msi error: ERROR_INSTALL_SOURCE_ABSENT:  Contact your technical support group. System Error 1612.

I built a msi package which works fine on 98% of all installations, but sometimes on an update or uninstallation the system error 1612 occurs.

In my opinion on nearly all installations where this error occurs it couldn't be copied into the cache directory (C:\Windows\Installer). Is there anything which I could do, to avoid this error or improve my setup so that this error couldn't occur anymore?

I invest a lot of time to search for a solution on the internet but I only read the same things about removing the registry key or using the Microsoft cleanup utility, but this things aren't the best way for many users.

Kind regards,
martin
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Re: ERROR_INSTALL_SOURCE_ABSENT: error on update or uninstallation

robmen
This is exactly why Burn caches MSIs for you on the users machine.
One way to fix it would be to get the original MSI and run msiexec /fv . I
believe that would get the original MSI cached again with the new source
location then you can move forward with the upgrade.
On Wed, Apr 18, 2012 at 5:30 AM, Osanger, Martin <
[hidden email]> wrote:

> Hello,
>
> I have the following questions about this msi error:
> ERROR_INSTALL_SOURCE_ABSENT:  Contact your technical support group. System
> Error 1612.
>
> I built a msi package which works fine on 98% of all installations, but
> sometimes on an update or uninstallation the system error 1612 occurs.
>
> In my opinion on nearly all installations where this error occurs it
> couldn't be copied into the cache directory (C:\Windows\Installer). Is
> there anything which I could do, to avoid this error or improve my setup so
> that this error couldn't occur anymore?
>
> I invest a lot of time to search for a solution on the internet but I only
> read the same things about removing the registry key or using the Microsoft
> cleanup utility, but this things aren't the best way for many users.
>
> Kind regards,
> martin
>
> ------------------------------------------------------------------------------
> Better than sec? Nothing is better than sec when it comes to
> monitoring Big Data applications. Try Boundary one-second
> resolution app monitoring today. Free.
> http://p.sf.net/sfu/Boundary-dev2dev
> _______________________________________________
> WiX-users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/wix-users
>



--
virtually, Rob Mensching - http://RobMensching.com LLC
------------------------------------------------------------------------------
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monitoring Big Data applications. Try Boundary one-second
resolution app monitoring today. Free.
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Re: ERROR_INSTALL_SOURCE_ABSENT: error on update or uninstallation

Wilson, Phil-2
A couple or three notes on causes:

1. A ResolveSource action with an incorrect condition can cause this, something that may be worth checking.

2. Any kind of update requires Windows to see if an incoming versioned file has a higher version than the one on the system. Some people do out-of-band updates, such as manually replacing a file instead of building a patch to install it. If this has happened, the only way for Windows to figure out if the file should be updated or not is to ask for the original install image to get that file back. I think similar things can happen on an uninstall if the file is shared.

3. More at  http://msdn.microsoft.com/en-us/library/windows/desktop/aa370841(v=vs.85).aspx 

Phil W

-----Original Message-----
From: Rob Mensching [mailto:[hidden email]]
Sent: Wednesday, April 18, 2012 8:03 AM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] ERROR_INSTALL_SOURCE_ABSENT: error on update or uninstallation

This is exactly why Burn caches MSIs for you on the users machine.
One way to fix it would be to get the original MSI and run msiexec /fv . I believe that would get the original MSI cached again with the new source location then you can move forward with the upgrade.
On Wed, Apr 18, 2012 at 5:30 AM, Osanger, Martin < [hidden email]> wrote:

> Hello,
>
> I have the following questions about this msi error:
> ERROR_INSTALL_SOURCE_ABSENT:  Contact your technical support group.
> System Error 1612.
>
> I built a msi package which works fine on 98% of all installations,
> but sometimes on an update or uninstallation the system error 1612 occurs.
>
> In my opinion on nearly all installations where this error occurs it
> couldn't be copied into the cache directory (C:\Windows\Installer). Is
> there anything which I could do, to avoid this error or improve my
> setup so that this error couldn't occur anymore?
>
> I invest a lot of time to search for a solution on the internet but I
> only read the same things about removing the registry key or using the
> Microsoft cleanup utility, but this things aren't the best way for many users.
>
> Kind regards,
> martin
>
> ----------------------------------------------------------------------
> -------- Better than sec? Nothing is better than sec when it comes to
> monitoring Big Data applications. Try Boundary one-second resolution
> app monitoring today. Free.
> http://p.sf.net/sfu/Boundary-dev2dev
> _______________________________________________
> WiX-users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/wix-users
>



--
virtually, Rob Mensching - http://RobMensching.com LLC
------------------------------------------------------------------------------
Better than sec? Nothing is better than sec when it comes to monitoring Big Data applications. Try Boundary one-second resolution app monitoring today. Free.
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