upgrade fails with 1612 error

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upgrade fails with 1612 error

gapearce
I have a machine where I cannot upgrade my old product to the new version.  It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows.  

Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine).

User is admin, and the upgrade code has never changed.  Product code is different every time I build the installer.  

Here is the (most obviously to me) relevant part of the msi log:

MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3: -2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2:  3: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source
MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612
CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612.

Thanks in advance...
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Re: upgrade fails with 1612 error

Rob Mensching-7
It appears the old MSI requires it's source (that's a big no-no on uninstall). Can you successfully uninstall it directly (i.e. not via an upgrade)?

_______________________________________________________________
 FireGiant  |  Dedicated support for the WiX toolset  |  http://www.firegiant.com/


-----Original Message-----
From: gapearce [mailto:[hidden email]]
Sent: Tuesday, June 30, 2015 9:41 AM
To: [hidden email]
Subject: [WiX-users] upgrade fails with 1612 error

I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows.  

Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine).

User is admin, and the upgrade code has never changed.  Product code is different every time I build the installer.  

Here is the (most obviously to me) relevant part of the msi log:

MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2:  3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612 CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612.

Thanks in advance...

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Re: upgrade fails with 1612 error

Phil Wilson
There is not quite enough log to be sure, but the other possibility is
that the cached MSI (typically in C:\Windows\installer) is missing,
and that will result in a search for the original MSI source. Also not
clear from the log is if this is the result of an explicit
ResolveSource action or something else that requires the source. For
example if the cached MSI says a file version 1.5 is on the system but
the actual version on disk is 1.6 (and not supplied with a Windows
Installer update) then the upgrade has no idea whether the incoming
MSI will update it or not, so it asks for the install source.

More of the log before this part would help.
---------------
Phil Wilson


On Tue, Jun 30, 2015 at 10:40 AM, Rob Mensching <[hidden email]> wrote:

> It appears the old MSI requires it's source (that's a big no-no on uninstall). Can you successfully uninstall it directly (i.e. not via an upgrade)?
>
> _______________________________________________________________
>  FireGiant  |  Dedicated support for the WiX toolset  |  http://www.firegiant.com/
>
>
> -----Original Message-----
> From: gapearce [mailto:[hidden email]]
> Sent: Tuesday, June 30, 2015 9:41 AM
> To: [hidden email]
> Subject: [WiX-users] upgrade fails with 1612 error
>
> I have a machine where I cannot upgrade my old product to the new version.
> It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows.
>
> Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine).
>
> User is admin, and the upgrade code has never changed.  Product code is different every time I build the installer.
>
> Here is the (most obviously to me) relevant part of the msi log:
>
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath).
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
> -2147287038
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2:  3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612 CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612.
>
> Thanks in advance...
>
> ------------------------------------------------------------------------------
> Don't Limit Your Business. Reach for the Cloud.
> GigeNET's Cloud Solutions provide you with the tools and support that
> you need to offload your IT needs and focus on growing your business.
> Configured For All Businesses. Start Your Cloud Today.
> https://www.gigenetcloud.com/
> _______________________________________________
> WiX-users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/wix-users

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Re: upgrade fails with 1612 error

gapearce
Here's the whole log, attached.  And a log from when it worked - on the same machine!Thanks for looking!


     On Tuesday, June 30, 2015 2:16 PM, Phil Wilson <[hidden email]> wrote:
   

 There is not quite enough log to be sure, but the other possibility is
that the cached MSI (typically in C:\Windows\installer) is missing,
and that will result in a search for the original MSI source. Also not
clear from the log is if this is the result of an explicit
ResolveSource action or something else that requires the source. For
example if the cached MSI says a file version 1.5 is on the system but
the actual version on disk is 1.6 (and not supplied with a Windows
Installer update) then the upgrade has no idea whether the incoming
MSI will update it or not, so it asks for the install source.

More of the log before this part would help.
---------------
Phil Wilson


On Tue, Jun 30, 2015 at 10:40 AM, Rob Mensching <[hidden email]> wrote:

> It appears the old MSI requires it's source (that's a big no-no on uninstall). Can you successfully uninstall it directly (i.e. not via an upgrade)?
>
> _______________________________________________________________
>  FireGiant  |  Dedicated support for the WiX toolset  |  http://www.firegiant.com/
>
>
> -----Original Message-----
> From: gapearce [mailto:[hidden email]]
> Sent: Tuesday, June 30, 2015 9:41 AM
> To: [hidden email]
> Subject: [WiX-users] upgrade fails with 1612 error
>
> I have a machine where I cannot upgrade my old product to the new version.
> It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows.
>
> Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine).
>
> User is admin, and the upgrade code has never changed.  Product code is different every time I build the installer.
>
> Here is the (most obviously to me) relevant part of the msi log:
>
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath).
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
> -2147287038
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2:  3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612 CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612.
>
> Thanks in advance...
>
> ------------------------------------------------------------------------------
> Don't Limit Your Business. Reach for the Cloud.
> GigeNET's Cloud Solutions provide you with the tools and support that
> you need to offload your IT needs and focus on growing your business.
> Configured For All Businesses. Start Your Cloud Today.
> https://www.gigenetcloud.com/
> _______________________________________________
> WiX-users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/wix-users
------------------------------------------------------------------------------
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GigeNET's Cloud Solutions provide you with the tools and support that
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Re: upgrade fails with 1612 error

gapearce
This post was updated on .
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Re: upgrade fails with 1612 error

Phil Wilson
If you look at those logs the issue is as I described:

"Warning: Local cached package 'C:\Windows\Installer\3d3d06.msi' is missing."
---------------
Phil Wilson


On Wed, Jul 1, 2015 at 11:38 AM, gapearce <[hidden email]> wrote:

> Sorry, here are the two logs.
> Setup_AACU_2015-06-30_17-43-54.log
> <http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-43-54.log>
> Setup_AACU_2015-06-30_17-37-01.log
> <http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/file/n7600761/Setup_AACU_2015-06-30_17-37-01.log>
>
>
>
> --
> View this message in context: http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/upgrade-fails-with-1612-error-tp7600750p7600761.html
> Sent from the wix-users mailing list archive at Nabble.com.
>
> ------------------------------------------------------------------------------
> Don't Limit Your Business. Reach for the Cloud.
> GigeNET's Cloud Solutions provide you with the tools and support that
> you need to offload your IT needs and focus on growing your business.
> Configured For All Businesses. Start Your Cloud Today.
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> _______________________________________________
> WiX-users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/wix-users

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GigeNET's Cloud Solutions provide you with the tools and support that
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Configured For All Businesses. Start Your Cloud Today.
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Re: upgrade fails with 1612 error

gapearce
Thanks for the reply Phil,

I am now trying to figure out how that file vanishes (actually 'those files' - my tester has been able to cause this on a few VMs!?)

Any ideas why this could happen (besides tampering?).  

These machines may be localized in different languages, too, but my tester insists that it all happens in English.

Thanks again!


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Re: upgrade fails with 1612 error

gapearce
This post has NOT been accepted by the mailing list yet.
I found the problem.  This cryptic message (and problem) can be caused when Windows Update is running when you try to run our installer for an upgrade.  The end user had automatic updates enabled, and Windows Update was trying to update a lot of stuff (it actually took about a half hour for all the updating to complete).  After we waited for all that to complete, we ran our installer to update our stuff and it worked properly.  

Thanks for everyone's help in figuring this out.